UK Broadband - Privacy Policy

UK Broadband Limited (UKBroadband) is committed to the protection of the privacy of all our customers including subscribers to the now Wireless Broadband and other services (" Services ") as well as visitors to our Websites. This Privacy Policy sets out important information about our use of your Personal Data (as defined in the Data Protection Act 1998) and your rights in relation to such use.

Does UKBroadband have a Data Protection Notification?

UKBroadband is registered under the UK Data Protection Act 1998. A copy of our notification and more information about data protection can be obtained at www.dataprotection.gov.uk

When and how is my Personal Data processed?

Your Personal Data (including, without limitation, the information that you provide on registration for any Services, in any communications with us and any other data that you may provide to us at your election or on request) is collected and processed as follows:

so as to administer and provide any Services to you (including the transfer of such Personal Data to other telecommunications network providers and/or technical partners as necessary for the provision of such Services);
where requested by you, in order to send you details about goods and/or Services from us, our agents or Affiliates or selected third parties that may be of interest to you and, also where requested by you, to pass your data to selected third parties so that they can send you details about their products and services that may be of interest to you;
data matching in order to build up a profile of your interests and use of any Services and including, but not limited to for the purposes under paragraphs (a) and (b) above;
improving our goods and/or Services;
processing of any benefits owed to you and arising out of or in connection with any Services and dealing with any complaints or enquiries;
(where appropriate in relation to any Services) analysing, verifying and/or checking your credit, payment and/or status in relation to provision of the Services including by way of consulting with credit reference companies where necessary and processing of any payment instructions, direct debit facilities and/or credit facilities in relation to provisioning the Services; enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to any Service;
enabling us to comply with our obligations to interconnect or other industry practices;
prevention or detection of crime and any disclosure as required by law; and
monitoring your use of any Services and of this Website in order to ascertain compliance with our Terms and Conditions and Terms of Use (where appropriate).

At our request, you may also be asked to provide us with information relating to you or your use of the Website or Services as reasonably required by us: (i) to assist us in complying with our obligations under any applicable law; (ii) to report to any government body regarding compliance with those obligations; and (iii) to assess whether or not you have complied, are complying and will be able to continue to comply with your contractual obligations to us.

We may also view and or copy the contents of your storage space as assigned by us to you in our server(s) as a part of any Services if required to do so by law or if, in good faith, we reasonably believe that such checking is necessary to: (i) enforce the terms of any contract with you; (ii) respond to claim(s) by third parties that your use or any other user's use of the Service violates the rights of third parties or is illegal or improper; or (iii) protect the rights, property or safety of the Services, our users, other websites and the public.

Is my Personal Data transferred outside the EEA?

On subscribing to any Services you will be asked to agree that your Personal Data may be disclosed and transferred to countries outside the European Economic Area including, without limitation, to Hong Kong. Where you are using this Website you should be aware that, by nature, the internet is global in its scope and any Personal Data that you disclose via it may ultimately be transferred worldwide and that we retain servers outside the EEA upon which data is stored.

Any such transfers may be to any of our affiliates, agents, contractors, telecommunications operat ors , any other third parties, including collection agencies, credit reference agencies, security agencies, credit providers or other financial institutions and any of our actual or proposed assignees or transferees of our rights with respect to you for such person to use, disclose, hold, process, retain or transfer for the purposes listed in this Privacy Policy.

What do I do if I want to check or update my personal details?

Where you have subscribed for our Services, you can check and update your personal details as and when appropriate by.

How do I submit a request to access my Personal Data?

Under s.7 of the Data Protection Act 1998, you have a right to request information about the Personal Data held about you. If you wish to make a request you may do so quickly and easily by downloading and faxing or posting to us the following form:

Data Subject Access Request form

You may otherwise submit a request by contacting us at:

Data Protection Officer
UK Broadband Limited
c/o PCCW
3rd Floor,
78, Brook Street
London W1Y 1YD

Does the Website use Cookies and what are Cookies exactly?

Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website and Services. Most web browsers automatically accept cookies, although you do not have to.

We do not control the use of cookies by third parties. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Website. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org .

What security measures does UKBroadband use to protect my Personal Data?

Physical records containing Personal Data are securely stored in locked areas and/or containers when not in use. Computer data are stored on computer systems and storage media to which access is strictly controlled and which are located within restricted areas.

Access to records and data without appropriate management authorisation is strictly prohibited by us and authorisations are only granted on a 'need to know' basis that is commensurate with an individual's company responsibilities, training purposes and in compliance with applicable laws. Encryption technology such as SSL may be employed for the transmission of any data including Personal Data collected online.